MicasShine Refund Policy
At MicasShine, we strive to ensure that every customer is completely satisfied with their purchase of our Pop-up Cards. Our refund policy is designed to address any concerns or issues that may arise.
1. Eligibility for Refund
Customers are eligible for a refund under the following circumstances:
- Product Quality Issues: If the Pop-up Card you received has significant quality problems such as a defective pop-up mechanism (e.g., it doesn't pop up properly or gets stuck), printing errors (blurred images, incorrect colors, etc.), or damaged cardstock upon arrival.
- Shipping Errors: In the event that we send you the wrong Pop-up Card(s) in terms of design, size, or quantity, or if the package is lost during shipping and cannot be located within a reasonable time frame.
- Non-Delivery: If your order has not been delivered within the estimated shipping time provided, and we are unable to provide a valid explanation or a new delivery estimate.
2. Refund Process
To request a refund, please follow these steps:
- Contact Customer Service: Reach out to our customer service team within 3 days of receiving your order. You can contact us via email at support@micasshine.com. Provide your order number, a detailed description of the issue, and, if possible, attach photos or other evidence to support your claim.
- Await Instruction: Our customer service representatives will review your request promptly. They will then provide you with instructions on how to proceed with the refund process. This may include returning the product (if applicable) to our designated address.
- Return the Product (if required): If instructed to return the Pop-up Card(s), please package it/them carefully to ensure it/they arrive in the same condition as received (except for the defect or issue). Use a reliable shipping method and keep the shipping receipt as proof of return. Send the package to the address provided by our customer service team.
- Refund Issuance: Once we have received and inspected the returned product (if applicable) and verified the issue, we will issue the refund. Refunds will be processed within 5 business days and will be credited back to the original payment method used for the purchase.
3. Exclusions from Refund
Please note that refunds will not be granted in the following situations:
- Change of Mind: If you simply decide that you no longer want the Pop-up Card(s) after receiving them, without any of the aforementioned eligible issues.
- Minor Cosmetic Imperfections: Minor scratches, very light color variations, or other insignificant cosmetic blemishes that do not affect the overall functionality or appearance of the Pop-up Card in a significant way.
- Damage Caused by Customer: If the Pop-up Card is damaged due to improper handling, misuse, or any actions on the part of the customer after receiving the product.
We hope this refund policy clarifies our procedures and provides you with the confidence that we are committed to resolving any issues that may occur with your purchase. If you have any further questions, please do not hesitate to contact our customer service team.